Welcome to Cockhedge Medical Centre

Armed Forces Veteran Friendly

We are proud to have become an Armed Forced Veteran Friendly practice. If you served in the Armed Forces, if even for one day, there is a whole host of additional NHS services available to you, so please do let us know so that we may send you the information.

Please click on the link for more information about services you can access.

Veteran Patient Charter

Leaflet for the Veterans

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

The practice is a limited company, company number 06317377.

Director: Dr M.J.Whitenburgh

Company Secretary: Stephanie Whitenburgh

Registered Office: 217 The Reach, 39 Leeds Street, Liverpool, L3 2DD

HOW YOU ACCESS THE PRACTICE

Please either telephone the practice or contact us via Patchs if you wish to make an appointment with a clinician.

Our Reception Team are trained in Care Navigation so will need to ask for a brief description of your problem to signpost you to the most appropriate person.

If you arrange a telephone consultation, your Clinician will review your problem and will then, depending on your needs:-

Offer you advice via text

Offer a video call

Ask to see you in person (face to face) or

Navigate you to other services

The practice is open Monday to Friday from 8 am to 6.30 pm. If you have an urgent problem during these times please ring the practice. At all other times ring NHS 111

Online Booking

Online appointments are available.

Prescriptions

We would encourage patients not to attend the practice to order their prescription and we are unable to take prescription requests over the telephone. If you require a prescription please either complete a request form provided by the main entrance to the practice and post in the letterbox outside or if you are registered for on-line services, you can order your prescription through this service.

PLEASE DO NOT TELEPHONE THE PRACTICE TO CHECK YOUR PRESCRIPTION IS READY AS THIS IS PUTTING ADDITIONAL PRESSURE ON OUR TELEPHONES. PRESCRIPTIONS ARE PROCESSED WITHIN 2 WORKING DAYS

Please Click here to access the Practice Leaflet.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

The surgery is situated in a purpose built shopping mall. There is a large car park of which there are designated blue badge holder spaces belonging to the shopping mall.

The main entrance is inside the shopping mall on the ground floor via an automatic door with a handrail. A fully accessible toilet is available with an emergency alarm.

Guide or assistance dogs are welcome at all times.

PLEASE NOTE: Patch's will be switched off over the weekend from 6:30pm on a Friday evening and will be switched back on Monday morning at 8am excluding bank holidays. This is to ensure that our patients seek more appropriate healthcare whilst we are closed. Any Patch's submitted on a Friday after 6:30pm will not be reviewed until the following Tuesday. You can still use the Patch's facility to look up general medical advice. You can also get advice from the NHS website or the NHS App. Your local pharmacist can help you with self care.